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What Are The 4 Types Of Product Services?

What Are The 4 Types Of Product Services?

Product and service offerings can be categorized into four main types based on their characteristics and attributes. These categories are often referred to as the “Four Ps of Marketing.” They include:

  • Core Products:
    • Core products represent the fundamental benefit or solution that customers seek. These are the primary features or functionalities that fulfill the core needs of the target market. Core products are often the starting point for product development and marketing strategies. For example:
      • A smartphone’s core product is communication and information access.
      • In the case of a car, the core product is transportation.
  •  Actual Products:
    • Actual products are tangible, physical goods that deliver the core benefits. These products include the design, features, brand, and packaging that enhance the overall user experience. Actual products represent the visible and touchable elements that customers interact with. Examples include:
      • The physical smartphone device.
      • The tangible components of a car, such as the body, engine, and interior features.
  • Augmented Products:
    • Augmented products go beyond the core and actual products by incorporating additional features and services to differentiate the offerings in the market. These elements enhance the overall value proposition and can include after-sales services, warranties, customer support, and additional functionalities. Examples include:
      • Smartphone services like cloud storage, customer support, and software updates.
      • Car-related services such as extended warranties, maintenance packages, and roadside assistance.
  •  Potential Products:
    • Potential products represent the future possibilities and innovations that can be added to a product or service. These are ideas and concepts that may be developed in response to changing customer needs, technological advancements, or market trends. Examples include:
      • Anticipated features in the next generation of smartphones.
      • Concept cars that showcase potential advancements in automotive technology.

Understanding and managing these different layers of products and services is crucial for businesses to create offerings that meet customer needs and expectations. The Four Ps framework helps marketers and product developers think comprehensively about their offerings, considering not only the core product but also the tangible and intangible elements that contribute to the overall value proposition.